Harlequins Rugby Shop

Once your return is received by us, we will begin to process your refund within 7 business days.&#xA0;Please then allow up to a further 7 business days for the refund amount to appear in your account.If you have not received your refund within this time, please contact our Customer Services concierge <a href="https://shop.quins.co.uk/pages/contact-us">here</a> and provide the courier name and tracking number for your returned parcel.

Once your return is received by us, we will begin to process your refund within 7 business days. Please then allow up to a further 7 business days for the refund amount to appear in your account. If you have not received your refund within this time,

How long will it take to receive my refund?

Returns & Exchanges

How will I know my order has been received by you?

How will I know my order has been shipped?

Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

What should I do if I receive a faulty or damaged item?

Items received are different from what I ordered, what should I do?

Orders

What carriers do you use?

How long should delivery take?

My order states delivered but I have not received it.

Shipping & Delivery Information

Faulty Goods

Faulty & Damaged Goods

How do I return my order?

How long do I have to return an item after I receive my parcel?

What is your exchange policy?

Can I return a personalised item?

Returns & Refund information

My discount code is not working, what should I do?

I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

How do I know what size I will need?

How do I care for my clothing?

Where can I submit feedback about my products?

Product Information

How long will it take to receive my refund?Updated 3 months ago