Faulty GoodsUpdated 3 months ago

Faulty goods refer to manufacturing issues.  Items that are damaged because of normal wear and tear are not considered to be faulty. 

To claim under your warranty, we will request a clear image of the fault along with a description of how the garment has been washed and dried.  This will then result in the return of the garment.

Refunds will be credited to the purchaser’s original method of payment.  Original shipping charges will not be refunded.  The amount will be refunded in the currency used to make the original purchase.  Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible and within 7 business days. Please allow up to a further 7 business days for the refund amount to appear in your account.

If you have not received your refund within this time, please contact our Customer Services concierge here and provide the courier name and tracking number for your returned parcel.