Harlequins Rugby Shop

<p>We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.</p>

We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.

Can I return a personalised item?

Returns & Exchanges

How will I know my order has been received by you?

How will I know my order has been shipped?

Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

What should I do if I receive a faulty or damaged item?

Items received are different from what I ordered, what should I do?

Orders

What carriers do you use?

How long should delivery take?

My order states delivered but I have not received it.

Shipping & Delivery Information

Faulty Goods

Faulty & Damaged Goods

How do I return my order?

How long do I have to return an item after I receive my parcel?

What is your exchange policy?

How long will it take to receive my refund?

Returns & Refund information

My discount code is not working, what should I do?

I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

How do I know what size I will need?

How do I care for my clothing?

Where can I submit feedback about my products?

Product Information

Can I return a personalised item?Updated 3 months ago